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HP LaserJet Printers - 'Connection Error' Displays

This document is for HP Color LaserJet Pro M176n, M177fw, HP LaserJet Pro M125nw, M125rnw, M126nw, M127fn, M127fw, M127fs, M128fn, M128fp, and M128fw Multi-function Printers.

After September 1, 2016, HP ePrint does not work for printers with outdated firmware. Connectedness Error displays on the printer or Embedded Web Server (EWS), and your HP ePrint jobs exercise not print. To gear up the HP ePrint issue, update your printer firmware, obtain a new printer merits lawmaking, and then, if necessary, register the printer on your HP Smart business relationship (formerly HP Connected).

Prior to September 1, 2016

To avert interruption to the HP ePrint service, download and install the latest firmware from the HP website.

Windows

Update the printer firmware for printers connected to a computer with Windows.

1. Make sure the printer is on and continued to the computer through your local network or USB cable.

3. If a Let'due south place your product to get started page displays, click Printer.

4. Type your printer model number, and then click Submit.

   The software results folio for your printer displays with the default operating system selected.

5. If you need to alter the version of Windows, click Change, select your version, and so click Change.

6. Click Firmware, and and so click Download.

   If a Firmware section is not listed, an update is non currently bachelor for your printer.

7. Save the file to your estimator.

8. Locate and and so open up the file to kickoff the installation process.

9. When the HP Printer Update window opens, come across if the printer serial number displays or a prompt for printer model displays.

   • If the series number displays, select the checkbox adjacent to it, and so click Update.

   • If the series number displays simply the condition is 'not applicable' (grayed out), you do not need the firmware update. Click Cancel.

   • If the serial number does not display and your printer uses a network connection, connect a USB cable to the printer and estimator. Wait 20 seconds, and then click Refresh. When the serial number displays, select the checkbox next to information technology, and and then click Update.

     

   • If you are prompted to select the printer model to update the firmware, select your printer model, and then click Send Firmware.

     

10. When the update completes, click OK.

11. If you continued a USB cable to update your network printer, remove the USB driver installed by Windows.

    1. Search Windows for control panel, and and then click Control Panel in the results.

    2. Click View Devices and printers.

    3. Correct-click the USB printer device that matches your printer model, and then select Remove Device.

    4. Disconnect the USB cable from the printer and the computer, and and then restart the figurer.

Mac

Update the printer firmware for printers continued to a Mac.

1. Make sure the printer is on and continued to the computer through your local network or USB cable.

3. If a Allow's identify your product to become started page displays, click Printer.

4. Type your printer model number, and so click Submit.

   The software results page for your printer displays with the default operating system selected.

5. If you need to change the version of macOS or OS Ten, click Change, select your version, and then click Alter.

6. Click Firmware, and and then click Download.

   If a Firmware department is not listed, an update is non currently available for your printer.

7. When the download is complete, open the [Printer_name].dmg file.

8. Double-click HP Firmware Updater.

9. Click the name of your printer, then click Continue.

   

10. The updater checks the firmware version installed on the printer, and and then displays the results in the Update Data window.

    • If Device is gear up to be reflashed displays, click Keep to update the firmware.

      When the update completes, click Done.

    • If This Firmware Updater does not contain upgrades for your device displays, the printer firmware is already updated to the nearly recent version. Click Abolish to get out the updater.

After September 1, 2016

To use the HP ePrint service, update the printer firmware, obtain a new printer claim code, and and so register the printer on your HP account, if necessary.

Step one: Update the printer firmware

Download and install the latest firmware from the HP website.

Windows

Update the printer firmware for printers continued to a computer with Windows.

1. Make sure the printer is on and connected to the computer through your local network or USB cablevision.

3. If a Let's place your product to get started folio displays, click Printer.

4. Blazon your printer model number, and so click Submit.

   The software results page for your printer displays with the default operating arrangement selected.

5. If you need to alter the version of Windows, click Change, select your version, and then click Change.

6. Click Firmware, and then click Download.

   If a Firmware section is not listed, an update is not currently available for your printer.

7. Salve the file to your computer.

8. Locate and then open the file to starting time the installation process.

9. When the HP Printer Update window opens, see if the printer series number displays or a prompt for printer model displays.

   • If the serial number displays, select the checkbox next to it, and then click Update.

   • If the serial number displays but the status is 'not applicable' (grayed out), you do not demand the firmware update. Click Cancel.

   • If the serial number does non display and your printer uses a network connection, connect a USB cable to the printer and computer. Await 20 seconds, and and so click Refresh. When the serial number displays, select the checkbox next to it, and then click Update.

     

   • If you are prompted to select the printer model to update the firmware, select your printer model, and and then click Transport Firmware.

     

10. When the update completes, click OK.

11. If you lot continued a USB cable to update your network printer, remove the USB driver installed by Windows.

    1. Search Windows for control panel, and so click Control Console in the results.

    2. Click View Devices and printers.

    3. Right-click the USB printer device that matches your printer model, and then select Remove Device.

    4. Disconnect the USB cable from the printer and the calculator, and then restart the computer.

Mac

Update the printer firmware for printers connected to a Mac.

1. Make sure the printer is on and connected to the figurer through your local network or USB cable.

3. If a Let'south identify your production to get started page displays, click Printer.

4. Type your printer model number, then click Submit.

   The software results page for your printer displays with the default operating organisation selected.

5. If you need to change the version of macOS or OS X, click Change, select your version, and so click Change.

6. Click Firmware, and and then click Download.

   If a Firmware section is not listed, an update is non currently bachelor for your printer.

7. When the download is consummate, open up the [Printer_name].dmg file.

8. Double-click HP Firmware Updater.

9. Click the name of your printer, and and then click Continue.

   

10. The updater checks the firmware version installed on the printer, and and then displays the results in the Update Information window.

    • If Device is ready to be reflashed displays, click Go on to update the firmware.

      When the update completes, click Done.

    • If This Firmware Updater does not incorporate upgrades for your device displays, the printer firmware is already updated to the most contempo version. Click Abolish to go out the updater.

Stride two: Turn off Web Services

Utilise the Embedded Web Server (EWS) to turn off Web Services.

1. Print a Network Configuration or self-test folio to obtain the printer IP address needed to view the EWS webpage.

   For instructions on press a Network Configuration or self-test page, get to HP Customer Support. Type your printer model, so search for the certificate to "impress a configuration page" or "print a self-exam page," depending on your printer model.

2. Observe the printer IP address on the Network Configuration or self-test page.

   

3. On your computer, open up a web browser.

4. Type the printer IP address in the browser accost bar, and so printing Enter.

   notation:

   Make sure to type the IP accost into the Internet browser'due south address box. If typed into a toolbar search box or search engine, the Embedded Web Server (EWS) does not open.

5. If a website security certificate displays in the Cyberspace browser, click Continue.

   The EWS data page for the printer opens.

6. On the EWS webpage, click the Web Services tab, and then select Remove Web Services from the Web Services Settings list.

7. Click Remove Web Services, and so follow the on-screen instructions to remove Web Services.

   

8. Click the Dwelling house tab to return to the EWS homepage.

Pace 3: Turn on Spider web Services

Use the Embedded Web Server (EWS) to turn on Web Services.

note:

Spider web Services must be turned on and periodic firmware updates are required to use web-connected press services.

1. On the EWS webpage you opened in the previous step, click the Web Services tab.

2. Click Continue, Turn On, or Enable, and and then follow the on-screen instructions turn on Web Services.

   

Step iv: Obtain the printer claim code

Afterwards you plough on Web Services, look for the printer to impress the information page, which contains the printer merits code. The printer claim code is valid for 48 hours. If the code expires, repeat these steps to get a new lawmaking.

note:

Occasionally at that place is a filibuster when press the information page. If you turned on Spider web Services, but the page does not impress, wait five to x minutes. If it still does not print, turn off Web Services, and then plough on Web Services over again, to obtain a new information page.

Locate the printer claim code on the page, and then continue to the next footstep.

Examples of a Printer Claim Lawmaking

note:

If the information sheet lists an email such as abc234vbn3434@hpeprint.com, so the printer claim lawmaking is the number and characters before @hpeprint.com. For example, abc234vbn3434 would exist the printer claim code.

Step five: Use the claim lawmaking to add together your printer

Sign up or sign in to your HP account, and and so add your printer using the printer claim lawmaking.

1. Go to the HP Smart website, click Create Account to create a new account, or Sign In for existing accounts.

   If you lot created a new account, HP Smart sends you a Welcome email.

   

2. Click Add Printer.

3. Blazon the printer merits code found on the information page, and and so click Add.

   note:

   Brand sure you lot type the printer claim code exactly as information technology is shown, or your printer is not added.

   

Frequently asked questions (FAQs)

Review these oft asked questions regarding the HP ePrint service.

Why am I unable to reuse my previous HP ePrint email accost?

The custom HP ePrint electronic mail accost might nevertheless exist assigned to the printer on another HP business relationship.

• If you lot take admission to the other account, remove the printer from that account, and and so add it to your account. Practice not turn off Web Services during the transfer or the custom address cannot be used once again for six months.

• If you do non have access to the other account, create a new custom email address. You can reuse the previous email accost in six months.

Do I need to add together my printer to an HP account to print?

No, merely by signing up on the HP Smart website (formerly HP Connected) , you have access to boosted features. You lot tin customize your printer'south electronic mail address, manage who can print to your printer, and set HP ePrint printing preferences. Likewise, HP Instant Ink and Print Anywhere go available, depending on your printer model.

I received an "Invalid Code," "Unexpected Error," or "Expired Code" message when I tried to enter my printer claim lawmaking. What practice I do?

When yous attempt to add a printer to your HP Smart business relationship, y'all might encounter 1 of the post-obit messages:

• Invalid Code

• Unexpected Error

• Expired Code

Utilise these steps to resolve the event.

1. Wait 5 to ten minutes, and then type the printer code again. Occasionally there is a delay in the activation process.

2. Type the printer code exactly every bit it displays on the info page, without any boosted characters or dashes.

3. Turn Web Services off then on to print a new info page with a new code.

If the previous steps did not work, become to contact HP Support for help.

I lost my printer claim code. Can I withal sign up for the HP Smart?

Yes. Yous can print another information page with the printer claim code.

• Printers with a touchscreen or LCD display: Touch or printing the HP ePrint icon or push, and then follow the on-screen instructions.

  If your printer control panel does not take an HP ePrint push or icon, navigate to the Web Services Setup, Network Setup, or Wireless Settings to open the Web Services bill of fare, depending on your printer model.

• Printers without a touchscreen or LCD display: Print a Network Configuration or self-test page to obtain the printer IP address, open up an Cyberspace browser on your figurer, type the printer IP accost in the browser address bar, and then press Enter to open up the Embedded Web Server (EWS). On the EWS webpage, click the Spider web Services tab, and then under Spider web Services Settings, click Print Info Page and follow the on-screen instructions.

Locate the printer merits code:

• If the information page lists a string of numbers and letters, such every bit abc234vbn3434, that is the printer claim code.

• If the data page lists an email, such as abc234vbn3434@hpeprint.com, the printer claim code is the number and characters before @hpeprint.com. For example, abc234vbn3434 would be the printer claim code.

• If the information page lists your current HP ePrint email accost, such as myeprint@hpeprint.com, your HP Connected business relationship is already set and linked to your printer.

Examples of a Printer Claim Code

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Source: https://support.hp.com/us-en/document/c03682743

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